New Changes with Your Platinum MasterCard
To add new features and security to your MasterCard, we are in the process of updating our MasterCard program.
If you currently have a Tampa Postal FCU Platinum MasterCard, you should have already received your new card in the mail. If you have not received your new card, please contact us at 813.264.4969. Please continue to use your current MasterCard through Sunday, Setpember 23rd. On Monday, September 24th, please activate and begin using your NEW Platinum MasterCard. Your old card will no longer work.
If you have any questions on these changes, please contact the Credit Union at 813.264.4969 or 800.782.4899.
FREQUENTLY ASKED QUESTIONS
Why am I receiving a new MasterCard card?
TAMPA POSTAL FCU is changing processors to better serve your MasterCard credit card needs. This change required that a new card be issued.
Will I get the same card design I am currently using?
Yes. Your card design will remain the same.
Will my interest rate or fee structure change as part of this conversion and card reissue?
No. Your interest rate and fee structure are not changing.
Will the due date for my credit card payment change?
No. Your due date will stay the same.
Will I receive a new PIN (Personal Identification Number) so I can access cash from my credit card?
You will no longer receive a PIN in the mail and your old PIN will not work with the new card. You may select your unique PIN by calling the number on the activation label and choosing the correct option.
My existing card does not expire for quite a while; can I continue using my existing card until expiration?
No. Your existing card will not work after September 23, 2012. Instructions will come with your new card to ensure it is ready to use on or after September 24, 2012.
My spouse and I both have TAMPA POSTAL FCU credit cards, and I only received one card. Will my spouse receive a card?
Yes. As a security feature, all cards being issued with this conversion will have unique numbers and will arrive separately. However, you will continue to receive only one bill, regardless of the number of cards on the account.
What do I need to do if I have preauthorized or recurring payments that are tied to my existing TAMPA POSTAL FCU Platinum MasterCard?
To ensure there is no interruption in recurring or preauthorized payments (such as gym memberships, movie clubs or monthly electric or phone bills, etc.), contact the merchants by September 22, 2012 with your new expiration date.
Will I need to send my payment to a new location after the conversion?
Yes. The new address will be included on the statement. If you pay this bill through online bill payment, you will need to update the mailing address to P.O. Box 2711, Omaha, NE 68103-2711 after September 24, 2012 to ensure that your payment reaches the processor by your due date. Additionally, following the conversion, you will be able to make your payment through a transfer in Online Account Access or at any TAMPA POSTAL FCU branch.
I set-up my monthly MasterCard payment as an automatic transfer via ACH, payroll deduction or as a recurring transfer. Do I have to make any changes?
To ensure there is no interruption in automated payments, contact the provider of this service (ie; another bank or bill pay service or cu online) by September 24, 2012 with your new payment address of P.O. Box 2711, Omaha, NE 68103-2711.
Will my previous card history transfer to my new card number so I have access to the information if needed?
Your previous card history will be retained for customer service inquiries only. However, you will not be able to access statements/history online after September 24, 2012,so we recommend you save the statements to your computer or print hard copies before this date. If you need statement copies after this date, you can call 888-345-7165 for 24-Hour Member Service.
I currently receive e-statements. Will this feature automatically continue for my new card numbers?
No, you will need to register for e-statements with a new service called MasterCard Online Access. After September 24, 2012, you will find a link to this new Online Access from our website.
Will my Reward Points transfer to the new card?
Yes, you will need to register at www.UChooseRewards.com or call 866-458-8922 after September 24, 2012 to access earned points.
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